Since documents are so critical to running a business, document management can provide some dramatic business benefits.

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Streamlined Business Processes
In their business classic 'Reengineering the Corporation', Hammer and Champy lay out the vision for how technology can help improve business processes. Document management provides the foundation for streamlined processes. Information can be scanned, captured and smoothly delivered to the right parties at the right time. The net result is a more efficient business leading to reduced overhead expenses.

Improved Customer Service
Most customer interactions require access to information. Document management allows customer service representatives to instantly access information leading to faster response and freeing up time to add a personal touch.

Regulatory Compliance
In the area of compliance, Sarbanes Oxley has captured the attention of the business world. Government response to recent financial scandals has been swift. The penalities for non-compliance are stiff.  A large part of compliance is related to record keeping.

Consider some of the examples below:

Medical and financial organizations are required to keep confidential information private:

HIPAA (Health Insurance Portability and Accountability Act, 1996)
- Section 2a mandates the confidentiality of personal medical information.

GLBA (Gramm-Leach-Bliley Financial Services Modernization Act, 1999)
- Requires personal financial information be kept confidential.

FACTA (Fair and Accurate Credit Transactions Act, 2005)
- Requires personal credit information to be kept confidential and destroyed.

Document management helps meet the mandates of privacy and records retention. Passwords and user access logs keep information confidential. Retention schedules enable accurate record keeping and document destruction.